Domestic
Feet on the Seat or No Ticket? Chief Conductor Renny Fights Aggression on the Train with Poetry
Chief conductor Renny, aged 58, chooses not to address NS passengers harshly. In the weekend magazine Mezza, she explains how she disarms angry travelers with kind words. Renny shares her approach to handling difficult situations on Dutch trains, preferring poetry and gentle language over strict reprimands. She believes this method reduces aggression and creates a more positive atmosphere. The article also offers an audio version of her story, highlighting her unique strategy for conflict resolution.
Ozetta summarises; the reporting is the newsroom's