Finance
Disney+ Users in Netherlands Offer Compensation Only via Chat After Image Quality Issues
Dutch subscribers of Disney+ Premium may have overpaid millions of euros due to the sudden removal of Dolby Vision and 4K quality following legal rulings against Disney by InterDigital regarding patent infringement. Disney deactivated these features to avoid fines but did not automatically refund users; instead, compensation must be requested individually through customer service chats. The Consumer Council criticized this practice as potentially unfair, noting that subscribers must proactively seek refunds for services no longer provided. While InterDigital estimates monthly overpayments between 2.8 and 5.5 million euros based on approximately 1.1 million premium subscribers, Disney disputes these figures and subscriber counts, refusing to confirm specific numbers per country.
Ozetta summarises; the reporting is the newsroom's